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Please reach us at info@hamiltonbrooksdesign.com if you cannot find an answer to your question.
We ship USPS with Flat rate shipping (2-5 days) as well as Priority (1-3 days). Sometimes we utilize UPS depending on the weight. Items will ship as soon as they are created and tracking will be provided. Local pickup is also available at our retail location at 21S Main St. Winchester, KY 40391 during regular business hours. If for any reason you do not receive your order, please contact the USPS or UPS with your tracking number. After we deliver to the UPSP or UPS, it is out of our hands.
Our typical turnaround time is 5-10 business days ( Monday - Friday 11am- 6pm). Lots of times orders can get shipped earlier. We are available by email if you have questions about your order at info@hamiltonbrooksdesign.com or by phone during regular business hours at 859.385.4070. Please allow 24 hours for response. Any changes to an order MUST be submitted within 24 hours of placing it.
For best care of embroidered apparel, we recommend you turn the garment inside out, wash on delicate in cold water and hang dry.
Yes! We do require you sign a waiver prior to stitching on your item. You may access the waiver below under forms.
We do! We would love to help create a custom shirt or item for you. Our most popular custom items are birthday shirts and holiday themed items.
Of course! For all the details on business orders, please go here.
Waiver - Customer Supplied Items (pdf)
DownloadAny custom item is final sale, no refunds or returns.
We are happy to accept returns on all FULL priced items for STORE CREDIT within 14 days of purchase with the original receipt. Tags must still be attached and the item must be unworn, unwashed, smoke free and free of any other stains or odors. Sale/clearance items are final sale.
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